DB / Interpreter
DB
Digital CV / 2026 edition

Delaram

Beigzadeh
Interpreter/Translator
Multilingual communication · Administration · Public-facing experience. English, Kurdish Sorani and Farsi / Persian.
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Location

Aberdeen, UK

Languages

Multilingual

Focus

Interpreter / Translator

01
Profile / 01

Language isconnection.

Delaram Beigzadeh is a multilingual communicator working across English, Kurdish Sorani and Farsi / Persian, targeting interpreting and translation work.
Her documented background spans public-sector administration at the Department for Work & Pensions, long-standing customer-facing roles and volunteer community work — including supporting non-UK nationals and people with complex needs. Her ESOL and English-language education, including an ESOL Award for Best Student, underpins that direction.
  • 01Multilingual CommunicationEnglish, Kurdish Sorani, Farsi / Persian and Iranian are listed in the CV.
  • 02Public-Facing ExperienceExperience across customer service, retail, administration and delivery roles.
  • 03Administrative ExperienceDepartment for Work & Pensions experience involving records, systems, enquiries and claimant support.
  • 04Language EducationMultiple ESOL and English-language qualifications, including an ESOL Award for Best Student.
  • 05Professional TrainingCustomer service, equality & diversity, disability awareness, safeguarding, IT and information-handling training.

Working strengths

Communication · Customer Service · Administrative Support · Organisation · Time Management · Attention to Detail · Teamwork · Independent Working · Public-Facing Communication · Problem Solving · IT Skills · Customer Support · Record Management · Working with Diverse Communities · Professional Conduct

Languages / 02

01 / 04

English

Communication and professional language

Supported by ESOL and English-language study at Stevenson College, SQA and NESCOL, including English for Work and Training and ESOL National Unit 5.

No proficiency scores — CV evidence only
Experience / 03

Scroll to move through the career. Every role below is taken directly from the CV.

01October 2022 – December 2022

Amazon Prime

Delivery Driver

Delivered parcels to customer home addresses and collection points, maintaining delivery schedules alongside a friendly, professional approach.

  • Delivered parcels to customer home addresses and designated collection points
  • Maintained delivery schedules and route timings
  • Represented the service with a friendly, professional manner at the doorstep
02March 2022 – October 2022

Expert Barber

General Assistant

Front-of-house and operational support in a busy customer-facing environment.

  • Cleaned and maintained the shop to a consistently high standard
  • Supported customers and answered enquiries in person
  • Handled cash and card transactions accurately
  • Provided friendly, professional service throughout the working day
03October 2019 – March 2022

Ace Barber

General Assistant

Long-standing customer-facing role combining service, payments and day-to-day shop upkeep.

  • Greeted and assisted customers, managing appointments and enquiries
  • Maintained shop cleanliness, presentation and stock of supplies
  • Processed cash and card payments
  • Worked both independently and as part of a small team
04August 2017 – October 2017

Shelter

Volunteer

Volunteer support within a charity retail and community environment.

05April 2017 – October 2017

British Heart Foundation

Voluntary Retail Assistant

Served customers, handled donations and supported day-to-day shop operations.

06January 2016 – August 2016

Oscars

Childcare Assistant

Supported the care and supervision of children alongside the wider team.

072012 – 2013

Poundsavers Scotland Ltd

Retail Assistant

Customer service, till operation and stock replenishment.

082011 – 2012

Edinburgh Child Care

Voluntary Childminder

Voluntary childminding support for local families.

092009 – 2011

Alexander Guest House

Housekeeper

Housekeeping and guest-facing duties to a consistent standard.

10March 2009 – July 2009

Chest, Heart & Stroke Scotland

Retail Assistant

Charity retail assistance and customer service.

DWP
Feature role / 03.1

Departmentfor Work& Pensions

Service Delivery Support / Administration Support

October 2017 – September 2019

Structured public-sector role supporting claimants, Work Coaches and office administration, including work with non-UK nationals and people with complex needs. Presented here as evidence of professional communication and support experience — not as formal interpreting duties.
01

Administration

  • Provided administrative support to the office and to Work Coaches
  • Archived records, scanned documents and worked across internal computer systems
  • Organised courier collections and attended management meetings
02

Claimant support

  • Supported unemployed people and benefit claimants attending the Jobcentre
  • Supported claimants in setting up and managing Universal Credit accounts
  • Supported Individual Training Accounts and assisted with handling disputes
03

Communication

  • Handled enquiries from members of the public
  • Explained processes to people from a wide range of backgrounds
  • Provided computer-based support, including user ID and password resets
04

Complex needs

  • Identified people requiring additional support
  • Assisted individuals with complex needs
  • Worked calmly in a busy public-service environment
05

Non-UK nationals

  • Identified and supported non-UK nationals attending the Jobcentre
  • Applied multilingual communication in a public-service setting
06

Attention to detail

  • Maintained high standards of accuracy and attention to detail
  • Kept records complete and correctly filed across systems

Career path

  1. 2009
  2. 2011
  3. 2012
  4. 2013
  5. 2016
  6. 2017
  7. 2019
  8. 2022
04
Education / 04

Languageeducation first.

ESOL & English language

  • 2010 – 2013Stevenson CollegeLANGUAGEESOL Courses· English for Work and Training (Int 1)· EWT Course· English for Speakers of Other Languages· ESOL Award for Best Student
  • 2021NESCOLLANGUAGEEnglish as a Foreign Language (ESOL) National Unit 5
  • —SQALANGUAGEESOL Access Course – English, Information Technology & Numeracy

Further education & training

  • 2021NESCOLAcademic & Personal Skills Development, Level 4· Served as an Executive Officer of the student association while attending NESCOL
  • 2014Edinburgh CollegeVTCT Level 2 Beauty Therapy· Waxing· Eyebrows / Eyelashes· Facial Treatments· Dermatology Make-Up· Massage· Health & Safety Awareness
  • 2010 – 2011Jewel & Esk College / CLANCertificate of Learning – Basic IT Skills
  • —British Red CrossSave a Life – General First Aid Qualification
05
Qualifications / 05

Certificates,training, clearance.

2019

Customer Service – Practitioner Level

City & Guilds

2021

English as a Foreign Language (ESOL) National Unit 5

NESCOL

2021

Academic & Personal Skills Development, Level 4

NESCOL

—

ESOL Access Course – English, IT & Numeracy

SQA

2010 – 2011

Certificate of Learning – Basic IT Skills

Jewel & Esk College / CLAN

—

Save a Life – General First Aid

British Red Cross

2016

Safeguarding Children

Certificate of Training

March 2017

PVG Certificate

Disclosure Scotland scheme record

November 2017

Equality & Diversity: Essentials

Training

November 2017

Disability Awareness

Training

2018

Personal Health & Safety Training

Civil Service Learning

2018

Responsible for Information – IAO / SIRO

Civil Service Learning

2014

VTCT Level 2 Beauty Therapy

Edinburgh College

Contact / 06

Let'sconnect.

Delaram Beigzadeh

Interpreter & Translator

Available for professional opportunities in Aberdeen and remotely.
LocationAberdeen

Address

32 Deevale Crescent, Aberdeen, AB12 5RL

Interests

· Zumba· Running· Cooking· Cinema· Spending time with her son· Student association activities